Terms and Conditions
At Inclusive Technology we believe it is important to support our customers. This starts with helping you get the right resources for your learners, and at the right price.
We want you to have the right resources to help your students with their learning. Goods in resalable condition in the orginal packaging can be returned to us within 365 days of purchase, if in your opinion they are unsuitable for your student’s learning needs. If you have honoured our 42 days credit terms (see below) we will be happy to refund your money. Some products are exempt from this policy see www.inclusive.co.uk for full details.
Your rights to return goods are also protected under the EU Distance Selling Directive, which can be found at www.hmso.gov.uk
Payment on orders placed with a purchase order, via either of the ‘Invoice with Order’ payment methods should be made within 42 days of the invoice date or 30 days if you are purchasing on behalf of a business. Details on how to make payments will be provided on the invoice.
Prices are correct at time of going to print, prices are subject to change and we reserve the right the change prices where necessary. Please check our website www.inclusive.co.uk for the most up-to-date pricing.
UK orders over £40.00 will be subject to a standard carriage charge of £7.50 plus VAT, UK orders under £40.00 will be subject to a standard carriage charge of £4.00 plus VAT. UK orders are sent via courier 24hrs (1 business day) and we aim to despatch within 3-5 working days from date of order. There can be some occasions when despatch can take a little longer. If your order is urgent please telephone for timescales. *Tobii hardware incurs a delivery charge of £17.00 plus VAT. Some larger items, such as monitors, may incur a higher delivery charge. This charge will be stated in the product description. Orders for these items need to be placed by telephone or purchase order.
European Orders/International Orders outside Europe
Orders within Europe are sent via courier Euro Priority. International orders are sent via courier Global Priority. We aim to despatch as soon as possible from the date orders are placed (within 3-5 business days), however, dependent on stock availability, there are rare occasions that this may take a little longer. Delivery is then estimated to take up to 7 business days from date of despatch. If your order is urgent please telephone for timescales.
If you require any further information or have any queries at all about our delivery terms, please do not hesitate to contact us by telephone on +44(0)1457 819790.
Educational and health establishments (UK only and part of a Local Authority and Academies)
We accept purchase orders from educational and health establishments. Invoices for orders placed using a purchase order will be sent out with the products, or posted separately to the invoice address if a different delivery address is specified. Please fax your purchase order to 01457 819799 or email to firstname.lastname@example.org
Private Customers (and orders from non-UK residents)
Payment for orders from private customers and all non-UK residents is required prior to despatch and can be made by a credit/ debit card registered to your billing address or by bank transfer. UK residents can also pay by cheque and non-UK residents by bank transfer (or credit card in some cases).
All prices shown in this catalogue and on our website are exclusive of VAT (sales tax). VAT (sales tax) is currently charged at 20% and will be applied to every order unless: you are a business elsewhere in the European Union and can provide us with your Sales Tax Number (the equivalent of the UK VAT Registration number); reside outside the European Union or you are subject to VAT relief – see below for further details.
VAT Exemption - for people with a disability
Certain products that we sell can be purchased at a price exempt from VAT. This is known as VAT exemption and is subject to the following rule: The product has been specifically designed for use by people with a disability and is being purchased by, or on behalf of, someone who is disabled.
When placing an order online or via the telephone for products which qualify for VAT exemption you can request VAT exemption. For us to complete your order and take payment with VAT exemption applied you are requested to complete a ‘VAT Exemption’ form. View our ‘A Guide to VAT Exemption’ section on our website, where you will also find more details on this subject. You can complete and submit the form online via our website, making it quick and easy to do. If the product doesn’t qualify for VAT exemption then you will be charged VAT at 20% as normal. Our carriage charge is always subject to VAT even if all the products in your order are not.