Terms and Conditions

About us

At Inclusive Technology Ltd we believe it is important to give full support and backup to all our customers. This starts with helping you get the right resources for your learners, and at the right price.

Delivery Charges

UK Orders

UK orders placed under the value of £40.00 (excluding VAT) will be subject to a Standard Carriage Charge of £4.00 (+ VAT) and are normally shipped via Royal Mail. UK orders placed over the value of £40.00 (excluding VAT) will be subject to a Standard Carriage Charge of £7.50 (+ VAT) and are normally shipped via Courier.

Carriage for Monitors is charged at £10.00 per Monitor and some larger items are charged at £17.00 per item, in this case the carriage charge is clearly displayed on the product page. Carriage for Tobii orders is charged at £17.00 per order. When placing an order online, the carriage charge will be clearly displayed in your basket.

We aim to despatch orders within 3-5 working days from the date an order is received. There can be some occasions when despatch can take a little longer, if your order is urgent please telephone for timescales, some items can be sent by courier 24hrs (1 business day) upon request and will incur an additional charge. Some larger items such as monitors and trolleys will incur a higher delivery charge which is displayed on the product page and orders for these items need to be placed by telephone or purchase order.

European Orders/International Orders outside Europe

Orders within Europe are sent via Parcelforce Euro Priority. International orders are sent via Parcelforce Global Priority. We aim to despatch as soon as possible from the date orders are placed (within 3-5 business days), however, dependent on stock availability, there are rare occasions that this may take a little longer. Delivery is then estimated to take up to 7 business days from date of order. If your order is urgent please telephone for time scales.

If you require any further information or have any queries at all about our delivery terms, please do not hesitate to contact us by telephone on +44(0)1457 819790.

Payment Methods

The Payment method that you should select for your order depends on whether you are an educational establishment (schools, colleges, nurseries and LEAs) or a private customer.

Educational Establishments (UK only and part of a Local Authority)

We accept purchase orders from educational establishments. Invoices for orders placed using a purchase order will be sent out with the products, or posted separately to the invoice address if a different delivery address is specified. Please provide us with your Purchase Order number where applicable.

If you do not need anyone to authorise your order then you should select the 'Invoice With Order' option from the Payment Methods dropdown box. You order will then be processed as soon as we receive it.

If your order needs to be authorised by someone the select the 'Invoice With Order (Authorisation Required)' option. This option will provide you with an order confirmation page which has an additional space for the signature of the person who can authorise your order. You should print this page, obtain the signature required and then fax or post it back to us (the details are shown on the page) so that we can process your order. We will wait until we receive the signed authority before we process your order and create an invoice for it. If we do not receive the signed authority within ten working days after you have placed the order then we will contact you to see if you wish to proceed.

Private Customers (and all non-UK orders)

Payment for orders from private customers and all non-UK customers is required via a credit or debit card. You will be asked to supply us with your card details via secure connection.

Please Note: If paying by credit or debit card the card must be registered at your billing address.

Tax Charges

All prices shown are exclusive of VAT. Orders received from UK customers will be subject to VAT at 20%.

Our VAT Number is 732-8223-45

For orders from elsewhere in the European Union we have to charge tax at 20% unless you supply us your Sales Tax Number (the equivalent of the UK VAT Registration Number).

For orders from outside the European Union we will not charge any tax on your order.

A few of the products that we sell, namely books, are exempt from VAT.

VAT Relief

Certain products that we sell can be purchased at a price exempt from VAT. This is known as VAT relief and is subject to the following rule: the product in question must have been designed specifically for use by people with a disability and is being purchased by, or on behalf of, someone who is disabled.

During the process of submitting your order you will be presented with a checkbox where you can tell us if you think you qualify for the relief. If you click this checkbox then the VAT on the relevant product(s) will be removed. Products that don't qualify for VAT relief will be charged with VAT at 20% as normal. Our carriage charge will also be subject to VAT, even if all the products on your order are not.

For us to complete your order and take payment with VAT relief applied you must complete and return a VAT Exemption form for us. The form can be downloaded from our Guide to VAT Relief, where you will also find more details on VAT relief.

Please note that VAT Relief can only be applied for by private UK based customers

Privacy Policy

We do not disclose information about our customers to any third parties, other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We will store the personal details that you provide us in accordance with our rigorous data storage policy, which is in compliance with the UK Data Protection Act (1998). We do this so that we can provide you with written information by post, keeping you up to date about products, services and developments in the Special Educational Needs field, including our biannual catalogue and any special product catalogues that we publish. In submitting your order via this online catalogue and agreeing to these terms and conditions we infer that you have agreed for us to store your data and use it for the above mentioned purposes. You can contact us by email, telephone or in writing if you decide in the future that you would rather not receive such information in the post. We do however have to keep some of your personal data for an indefinite period in order to comply with regulations regarding the auditing of our accounts. We will not contact you with marketing related information by means of email unless you agree that we can do so by giving us your consent during the order submission process of the online catalogue.

Returns Policy

We want you have the right resources to help your students with their learning. Goods in resaleable condition can be returned to us within 100 days of purchase, if in your opinion they are unsuitable for your student's learning needs. If you have honoured our 42 credit terms (see below) we will be happy to refund your money.

Your rights to return goods are also protected under the EU Distance Selling Directive, which can be found at www.hmso.gov.uk

Credit Terms

Payment on orders placed with a purchase order should be made within 42 days of the invoice date or 30 days if you are purchasing on behalf of a business. Details on how to make payments will be provided on the invoice.