Issue
My 3000 will work with some printers, but not with others.
Solution
There is a printer-compatibility list on the AlphaSmart Support pages.
Issue
How do I know my AlphaSmart has successfully connected to my computer?
Solution
When successfully connected via a USB cable, the AlphaSmart should display a message confirming this and will emulate your standard PC keyboard. From here you should be able to send each file to your computer via any available text-editor (eg. Notepad or Word). To change to a different file, hold down the command button and press the desired file-key.
Issue
Are there any free utilities/downloads available for my 3000?
Solution
Yes, at the AlphaSmart download page.
Issue
The keys on my AlphaSmart are sticking.
Solution
Contact Inclusive Technology for a replacement key-pad.
Issue
The characters on my screen are jumbled and unreadable.
Solution
Contact Inclusive Technology for a replacement screen.
If you encounter any problems with this program please contact Inclusive Support.